There will be moments when you suddenly forget your password or mistakenly recall the password of another account. At that time, the “Forgot Password?” function will come in handy—click on it, and a password reset link will be sent to you.
Multiple failed login attempts due to an incorrect username or password will temporarily lock your account to prevent any potential risk of malicious activity attempting to steal your account. Contact customer support to unlock it.
Over time, your browsing history, browser cache, and cookies will accumulate, affecting your browser’s memory and information processing capabilities. Therefore, clear your browser cache and cookies, or try using a different browser.
Please note that to continuously improve the web and deliver the most refined versions for users, we will regularly update the app with new features and bug fixes. Therefore, update the app to the latest version or reinstall it if it keeps crashing.
A weak or unstable internet connection can prevent login. Ensure you have a stable connection or switch to a different network if necessary. A good internet connection will enhance your gaming experience and make it easier to secure victories.